Retail Support
How Can We Help?
Questions about a retail order or a CCELL® product? Send the Hamilton Devices support team a message and we’ll take it from there.
Order StatusReturnsProduct HelpWarranty
Send a Message
Tell Us About Your Order
A few details help us point you to the right answer.
Or Reach Us Directly
Hours
M–F, 9am–5pm EST
Hamilton Devices
P.O. Box 6953
Elkin, NC 28621
Before You Send
- Include your order number for shipping or return questions — it’s in your confirmation email.
- For a device issue, mention the model and where you bought it so we can point you to the right next step.
Looking for samples or wholesale pricing? Visit Wholesale Contact ↗
What Happens Next
Here’s How It Works
You don’t need every detail to start. Share what you know and we’ll work through the rest together.
01
We Receive Your Message
It goes straight to the Hamilton Devices retail support team.
02
We Reply by Email
A team member follows up at the address you provided during support hours, Monday to Friday.
03
You Get a Clear Next Step
That may be an order update, return instructions, or an answer to your product question.
Wholesale & Samples
Buying for a Business?
Samples, volume pricing, and custom-branded CCELL® hardware are handled by our wholesale team.
